it knowledge & asset manager.

¡Esta propuesta te puede interesar!

En Randstad nos moviliza ayudar a las personas y a las organizaciones a desarrollar todo su potencial. Ese es el compromiso que asumimos como compañía en todo el mundo, un compromiso que nos impulsa a ir más allá para lograr que nuestros clientes y candidatos alcancen el éxito. ¿Cómo lo hacemos? Combinando nuestra pasión por las personas con el poder de la tecnología, creando experiencias más humanas, que nos permitan ser una fuente de inspiración y apoyo para quienes nos eligen. Porque estamos convencidos de que mejores personas hacen mejores empresas.

At Randstad Digital, we are looking for an IT Knowledge & Asset Manager to join a leading global company specializing in Audit, Consulting, and Technology solutions.

Employment Type: Permanent

Work Model: Full-time, 100% remote.

The Change & Asset Management role involves resolving critical issues, improving processes, and ensuring SLA compliance for Level 2/3 application support, working with internal teams, contractors, and vendors.

Key Responsibilities:

• Resolve team inefficiencies and promote a collaborative environment.
• Coach team members and support their development.
• Analyze complex ideas and provide data-driven recommendations.
• Use stakeholder input to develop solutions.
• Address substandard work and improve processes.
• Support decisions with data and manage team consensus.
• Adhere to ethical standards and oversee SLA compliance.
• Address tech challenges with business knowledge.
• Collaborate with service teams and vendors.
• Maintain processes for cloud and SaaS environments.
• Identify trends and propose risk-mitigating solutions.

Requirements:

• Experience: 4+ years in IT operations, quality, and process improvement.
• Education: High School Diploma (minimum); Bachelor’s in IT preferred.
• Skills:
  • Leadership in application support (ITIL, ServiceNow, etc.).
  • Expertise in platforms (e.g., .NET, SharePoint, SQL).
  • Cloud/SaaS experience (e.g., Google G Suite).
  • Analytical problem-solving and documentation skill

Benefits:
-Annual performance bonus
-Health plan for the candidate and their family.
-Discounts at top-tier gyms
-Birthday day off.
-Exclusive discounts at universities and educational institutions.
-Flexible Fridays and end-of-year holiday weeks

If you meet the requirements and are ready to take on this challenge, we encourage you to apply!

Nos esforzamos todos los días en crear un entorno diverso y nos enorgullece ser una empresa con igualdad de oportunidades para todas las personas, independientemente de su raza, color, religión, sexo, identidad sexual u orientación sexual, país de origen, genética, discapacidad o edad.