sales operations specialist.

¡Esta propuesta te puede interesar!

En Randstad nos moviliza ayudar a las personas y a las organizaciones a desarrollar todo su potencial. Ese es el compromiso que asumimos como compañía en todo el mundo, un compromiso que nos impulsa a ir más allá para lograr que nuestros clientes y candidatos alcancen el éxito. ¿Cómo lo hacemos? Combinando nuestra pasión por las personas con el poder de la tecnología, creando experiencias más humanas, que nos permitan ser una fuente de inspiración y apoyo para quienes nos eligen. Porque estamos convencidos de que mejores personas hacen mejores empresas.

The Sales Support Specialist will be responsible for working with our buyers and internal partners to onboard buyers, manage our post-sales processes, and improve our overall buyer experience. Sales Support Specialists will also support upstream partners and internal business groups.

Primary Job Accountabilities/Responsibilities:

• Manage Keeper (client retained inventory) process – complete orders, work with both internal and external partners to facilitate processes, calculate forecasts, work with Ops and clients to prepare SKUs for fulfillment. (10%)

• Process sales orders, internal orders, and other transactions in Oracle.

• Support post-sale processes for buyers – device unlock requests, shipping, and other account management activities. (20%)

• Integrate new buyers into sales and support processes. (10%)

• Work with internal partners to manage customer-driven inventory requests. (10%)

• Take ownership of process improvement, working with internal teams to drive simplification and quality. (10%)

• Support client supplemental sales platform programs and other special projects as needed. (5%)

• Investigate and troubleshoot system issues and buyer questions related to sales orders. (10%)

• Review and provide approvals for RMA Requests. Collaborate with the Quality Team to improve output. (20%)

• Assist internal departments with buyer communication (Shipping, Finance, GDO, and Compliance) as needed. (5%)

• Leverage high-quality customer interactions to drive customer loyalty and increased profitability of sales interactions.

• Comply with the company’s policies and guidelines.

• Communicate with the company’s customers.

• Proactively communicate with the Quality, Production, and Shipping teams.

• Participate in process documentation efforts for all assigned tasks.

• Cross-train on key tasks to ensure continuity of customer experience.

• Prepare and maintain spreadsheets and reports to support Order Management and Sales Support activities.

Required Experience, Skills, and Knowledge:

• Strong MS Office skills.

• Intermediate proficiency in Excel.

• Effective oral and written communication abilities.

• Strong planning, organization, and time-management skills with a keen eye for detail.

• Resilience with the ability to thrive in a rapidly changing environment.

• Willingness to work extended hours, including nights and weekends, when required.

• Experience in a sales support or customer service role.

Si considerás que reunís los requisitos para el puesto y te gustan los desafíos, no lo dudes…. ¡Postulate!