¡Esta propuesta te puede interesar!
En Randstad nos moviliza ayudar a las personas y a las organizaciones a desarrollar todo su potencial. Ese es el compromiso que asumimos como compañía en todo el mundo, un compromiso que nos impulsa a ir más allá para lograr que nuestros clientes y candidatos alcancen el éxito. ¿Cómo lo hacemos?, combinando nuestra pasión por las personas con el poder de la tecnología, creando experiencias más humanas, que nos permitan ser una fuente de inspiración y apoyo para quienes nos eligen. Porque estamos convencidos de que mejores personas hacen mejores empresas.
Job Purpose
The Technical Support Engineer is responsible for administering technical support for the company software applications. This position will solve complex problems and identify trends to prevent future issues.
Primary Job Responsibilities
· Provide technical support to customers via phone, email, or chat to resolve issues related to software products.
· Troubleshoot and diagnose technical problems while taking ownership to see the problem through to resolution.
· Understanding of root cause analysis and how to use this information to prevent future issues.
· Collaborate with cross-functional teams, including developers and QA engineers, to resolve complex technical issues and implement solutions.
· Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides, to assist customers and internal teams.
· Participate in product testing and quality assurance activities to ensure the reliability and stability of our software products.
Stay up to date with industry trends and best practices in JavaScript development, workflows, and NoSQL databases, and share knowledge with team members.
Required Experience, Skills, and Knowledge
- Bachelor’s degree or equivalent experience
- 4+ years’ experience in technical support or customer service roles, preferably in a software or technology company.
- Strong proficiency in programming, with 3+ years’ experience in developing code for specific applications and/or clients.
- Familiarity with workflow diagramming tools and methodologies
- 3+ years’ experience working with databases
- 3+ years’ experience integrating applications and systems using industry standard methods, like REST API’s.
- 2+ years experience with task tracking such as Jira, Asana, or similar.
- Excellent problem-solving skills and ability to troubleshoot technical issues independently.
- Strong communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
- Ability to multitask and prioritize tasks
Si consideras que reunís los requisitos para el puesto y te gustan los desafíos, no lo dudes…. ¡Envíanos tu CV!
Nos esforzamos todos los días en crear un entorno diverso y nos enorgullece ser una empresa con igualdad de oportunidades para todas las personas, independientemente de su raza, color, religión, sexo, identidad sexual u orientación sexual, país de origen, genética, discapacidad o edad.
¡Esta propuesta te puede interesar!
En Randstad nos moviliza ayudar a las personas y a las organizaciones a desarrollar todo su potencial. Ese es el compromiso que asumimos como compañía en todo el mundo, un compromiso que nos impulsa a ir más allá para lograr que nuestros clientes y candidatos alcancen el éxito. ¿Cómo lo hacemos?, combinando nuestra pasión por las personas con el poder de la tecnología, creando experiencias más humanas, que nos permitan ser una fuente de inspiración y apoyo para quienes nos eligen. Porque estamos convencidos de que mejores personas hacen mejores empresas.
Job Purpose
The Technical Support Engineer is responsible for administering technical support for the company software applications. This position will solve complex problems and identify trends to prevent future issues.
Primary Job Responsibilities
· Provide technical support to customers via phone, email, or chat to resolve issues related to software products.
· Troubleshoot and diagnose technical problems while taking ownership to see the problem through to resolution.
· Understanding of root cause analysis and how to use this information to prevent future issues.
· Collaborate with cross-functional teams, including developers and QA engineers, to resolve complex technical issues and implement solutions.
· Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides, to assist customers and internal teams.
· Participate in product testing and quality assurance activities to ensure the reliability and stability of our software products.
Stay up to date with industry trends and best practices in JavaScript development, workflows, and NoSQL databases, and share knowledge with team members.
Required Experience, Skills, and Knowledge
- Bachelor’s degree or equivalent experience
- 4+ years’ experience in technical support or customer service roles, preferably in a software or technology company.
- Strong proficiency in programming, with 3+ years’ experience in developing code for specific applications and/or clients.
- Familiarity with workflow diagramming tools and methodologies
- 3+ years’ experience working with databases
- 3+ years’ experience integrating applications and systems using industry standard methods, like REST API’s.
- 2+ years experience with task tracking such as Jira, Asana, or similar.
- Excellent problem-solving skills and ability to troubleshoot technical issues independently.
- Strong communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
- Ability to multitask and prioritize tasks
Si consideras que reunís los requisitos para el puesto y te gustan los desafíos, no lo dudes…. ¡Envíanos tu CV!
Nos esforzamos todos los días en crear un entorno diverso y nos enorgullece ser una empresa con igualdad de oportunidades para todas las personas, independientemente de su raza, color, religión, sexo, identidad sexual u orientación sexual, país de origen, genética, discapacidad o edad.
